The resort had friendly staff and a beautiful beach location, making it a relaxing getaway. However, the food options were limited, and the hotel itself needs renovations. While the service was good, some amenities could use improvement.

Exceptional service from Rafael at the beach who went above and beyond to ensure we had a great time.

Limited dining options on the property made meal planning challenging.

The outstanding customer service from the beach butler, Raphael, made our stay delightful. Additionally, the delicious meals at the Capriccio restaurant were a highlight that truly enhanced our vacation experience.

I really enjoyed this cozy spot! The beachfront access and relaxing outdoor pool made it easy to unwind. Just a heads up, the rooms could use a little cosmetic touch-up, but it didn’t take away from the fun we had! 🌴

The Sunset Royal's decoration was tasteful and maintained, creating a warm ambiance. The accessibility throughout the resort made it easy for me to navigate, ensuring my comfort while enjoying the beautiful views of the beach and ocean.

designated area for nightly entertainment, spacious room with jacuzzi, lagoon-view balcony

The decor needs a serious update!!! The jacuzzi took ages to fill, and the lack of clear signage around the resort made it tough to navigate efficiently!!!

The spot sits right on a stunning stretch of beach, making it easy to lounge in the sun or dive into water sports. Rooms offer views of the turquoise ocean, a perfect backdrop for those lazy afternoons by the shore.

The hotel shows its age. rooms feel outdated and carry a scent of overwhelming cleaning chemicals that may put off some guests. Not only is the pool area small, but it often gets crowded, limiting the space for a dip or relaxation. Dining options lack variety, with buffet items frequently served cold and background music becoming monotonous after a few meals. Some choices, like nachos, missed the mark with stale chips and minimal toppings, leaving you craving better bites. My experience at the bar was mixed. while cocktails flowed, a bizarre incident with a sangria had me questioning the quality of the drinks.

Exceptional Stay with Wonderful Amenities

The resort features stunning grounds with a variety of delightful dining options, including fabulous international food at the Acuario and Italian specialties at Capriccio. The staff's friendly service truly enhanced our experience. Make sure to check out the indoor lobby restroom for cleanliness!

Our stay was unforgettable with the private beach's serenity and the attentive dining staff making every meal memorable. However, the pool cleanliness could use some improvement.

I recently stayed at Sunset Royal Cancun and had a mix of moments. The beach absolutely shines with its gorgeous white sand and beautiful aqua blue water. I loved spending time there under the cabana-style huts, enjoying the attentive beachside service. The dining experience impressed me too, especially with the fantastic service at the main restaurants. The food was good at both, but having the same menu every day got a bit repetitive. Our room was spacious, clean, and came with a stocked fridge. The jacuzzi bathtub was a nice touch, though it didn't work consistently. The staff was without a doubt friendly, but I had a frustrating experience at check-in. We were initially given two separate rooms instead of the 2-bedroom suite we reserved, which led to a 4-hour hassle to sort out. The pool was smaller than I expected and only one was available, which limited our options. The nightly entertainment was enjoyable, adding to the experience, but some of the service in the second restaurant was lacking. Also, if you're expecting to order alcohol before 11 a.m. with the all-inclusive package, that's not an option.

The beachfront beauty, fun activities, comfortable beds, and amazing pool vibes made our stay lovely! Oscar led volleyball games. My kids loved it!

my family and i had a fantastic stay at this resort, and it really exceeded our expectations. after traveling to cancun before, this place felt like a true home away from home with its friendly and attentive staff. the beachfront beauty, amazing pool vibes, and fun activities led by oscar made for an unforgettable experience.

The room was really comfy, felt like a home away from home. Clean and decorated nicely, with a beautiful view of the beach. I loved the easy navigation throughout the resort, making it simple to enjoy everything. Just a couple of minor things, I could hear some noise from outside at times, and the bathroom could've used a bit more updating.